These Terms of Service ("Terms") govern access to and use of the AlphaFleet fleet-management platform and related hardware and services (the "Service") provided by Alpha Technical Services Limited Company, trading as AlphaFleet, Commercial Registration 2055139789, at Opposite Malabar Gold, King Abdulaziz Road, P.O. Box 35514, Al Jubail, Saudi Arabia (the "Provider"). The subscribing organisation (the "Customer") accepts these Terms through an authorised representative when activating a subscription or signing an order that incorporates them. Submitting a website enquiry or requesting a demo does not start a paid subscription or accept these subscription Terms. Version 1.5, effective October 16, 2026.
1. The Service
The Provider offers a multi-tenant, cloud-based fleet-management platform together with optional telematics hardware and connectivity, enabling the Customer to monitor vehicles, drivers, maintenance, safety and related operations.
The Provider may improve, modify or discontinue features of the Service from time to time. Material adverse changes to core functionality will be notified in advance where reasonably practicable.
2. Accounts, access and security
The Customer's administrator is responsible for managing users, roles and permissions within its workspace, and for all activity conducted under its accounts.
The Customer must keep credentials confidential, use the multi-factor authentication and access controls the Service provides, and promptly notify the Provider of any suspected unauthorised access.
The Customer is responsible for the accuracy of the data it enters, informing drivers and personnel about the processing, and establishing the lawful basis and obtaining any required consents for tracking, recording or other processing. Acceptance of these Terms by an administrator does not constitute consent on behalf of a driver or other individual.
3. Subscription, fees and billing
The Service is provided on a subscription basis. Fees, the number of vehicles, the plan and the term are set out in the applicable order or subscription agreement. Unless stated otherwise, software subscriptions are billed annually in advance and hardware is payable up front.
All fees are exclusive of Value Added Tax (VAT), which will be added at the prevailing rate (currently 15%) and shown on a compliant tax invoice.
Subscriptions renew for successive terms unless cancelled before the renewal date. The minimum commitment is one year. Customer early termination for convenience is unavailable; fees are non-refundable, subject to mandatory Saudi law and the Refund Policy, which forms part of these Terms. Where these Terms and the Refund Policy differ on refunds, the Refund Policy prevails.
If an invoice is not paid by its due date, the Provider may, after notice and a grace period, suspend the Service until payment is received, and may charge for the collection of overdue amounts as permitted by law.
4. Hardware and connectivity
Where the Provider supplies telematics devices, cameras or SIM connectivity, title and risk, warranty terms and any usage limits are as set out in the relevant order. The Customer must use hardware in accordance with the Provider's instructions and applicable law, including rules on in-vehicle recording where cameras are used.
5. Acceptable use
The Customer must not misuse the Service, including by attempting to gain unauthorised access, interfering with its operation, reverse-engineering it, using it to break the law, or using it to track individuals other than for the lawful management of the Customer's own fleet and personnel.
The Provider may suspend access to protect the Service or third parties where it reasonably believes these Terms have been materially breached.
6. Customer data and ownership
As between the parties, the Customer owns all data it or its users submit to the Service, including vehicle, driver, telematics and operational data ("Customer Data").
The Customer grants the Provider a limited licence to host, process and transmit Customer Data to provide, secure and support the Service and follow the Customer's documented instructions. This does not permit selling personal data, using it for unrelated advertising, or using identifiable Customer Data for general model training without a separate lawful basis and required instructions or consent.
On termination, the Customer may export its Customer Data as described in Section 8. The Provider will delete or retain Customer Data in accordance with the applicable plan's retention settings and Section 8.
7. Data protection (PDPL)
The Provider processes personal data in accordance with the Personal Data Protection Law of the Kingdom of Saudi Arabia ("PDPL") and its regulations. In respect of Customer Data, the Customer is the controller and the Provider acts as its processor, processing personal data only on the Customer's documented instructions and as needed to provide the Service.
The Provider applies appropriate technical and organisational measures to protect personal data and hosts Customer Data within the Kingdom of Saudi Arabia. Any transfer or disclosure outside the Kingdom must meet applicable Saudi transfer requirements; an agreement or consent alone does not remove those requirements. The Provider assists the Customer with data-subject requests and security obligations, taking account of the processing involved.
The Provider will not sell Customer Data and will only engage sub-processors under confidentiality and data-protection obligations no less protective than these Terms. A separate Data Processing Agreement, where executed, prevails over this Section to the extent of any conflict.
8. Retention, export and offboarding
Telematics data is retained for one year. Other operational categories, including video where enabled, follow the retention periods specified in the order or documented workspace settings. Financial records are retained for at least six years, and longer where applicable law requires. Expired records may no longer be available for export.
The Customer may request an export of Customer Data still held by the Provider during the subscription and for three months after cancellation takes effect, by contacting miraj@atslco.com. This export period is not a renewal of the subscription or a guarantee that previously expired records can be recovered. After the export period, remaining Customer Data is deleted or anonymised unless retention is required by law, a documented legal hold, or an applicable agreement. Retained records remain protected and restricted to the purpose requiring their retention.
9. Confidentiality
Each party will protect the other's confidential information with the same care it uses for its own (and no less than reasonable care) and will use it only to perform under these Terms. This does not apply to information that is public, independently developed, or required to be disclosed by law.
10. Service availability and support
The Provider will use commercially reasonable efforts to keep the Service available and to provide support during its normal support hours. Any specific service levels apply only where expressly agreed in an order or a separate service-level agreement.
11. Warranties and disclaimers
The Provider warrants that it will provide the Service with reasonable skill and care. Except as expressly stated in these Terms, the Service and any hardware are provided "as is" and "as available", and the Provider disclaims all other warranties, whether express or implied, including fitness for a particular purpose and non-infringement, to the fullest extent permitted by law.
The Service supports the Customer's operations but does not replace the Customer's own legal, safety and compliance responsibilities.
12. Limitation of liability
To the fullest extent permitted by law, neither party is liable for indirect, incidental, special or consequential loss, or for loss of profits, revenue, data or goodwill.
Each party's total aggregate liability arising out of or related to these Terms will not exceed the total fees paid or payable by the Customer for the Service in the twelve (12) months preceding the event giving rise to the claim.
Nothing in these Terms limits a statutory right or liability that cannot lawfully be excluded or limited. The limitations do not excuse either party from obligations imposed by Saudi data-protection law or bind a regulator or other person who is not a party to these Terms.
13. Suspension and termination
The Customer may request non-renewal effective at the end of the committed term, but has no right to early termination for convenience. Mandatory statutory termination rights remain unaffected. The Provider may terminate for material breach that is not cured within thirty (30) days of written notice. The Provider may suspend or terminate for non-payment as described in Section 3, or where continued provision would breach the law.
On termination, the Customer's right to access the Service ends, subject to the export rights in Section 8. Fees already due remain payable.
14. Changes to these Terms
The Provider may update these Terms to reflect changes in the Service or the law. The Provider will notify the Customer of material changes and, where required, seek renewed acceptance. Continued use after the effective date of updated Terms constitutes acceptance.
15. Governing law and jurisdiction
These Terms are governed by the laws of the Kingdom of Saudi Arabia. The parties submit to the exclusive jurisdiction of the competent courts of the Eastern Province of the Kingdom of Saudi Arabia.
16. Contact and notices
Legal notices and privacy enquiries to the Provider may be sent to miraj@atslco.com or to the business address stated above. Support and export requests may be sent to miraj@atslco.com. Notices to the Customer may be sent to the administrator email associated with its workspace. Each party must keep its notice details current.
Related documents
These are the standard subscription terms. If your organisation has signed a separate subscription or data-processing agreement with the Provider, that agreement prevails where it conflicts with these Terms.