Question 1

Is the platform truly Arabic-first?

Accepted Answer

Yes. Every screen is designed for Arabic and mirrors fully in RTL — layout, tables, charts and inputs — with Arabic-Indic numerals and Hijri dates. English is one tap away for bilingual teams.

Question 2

Do I have to use every module?

Accepted Answer

No. Tracking, operations, maintenance, fuel, safety, rentals and accounting share one login, but each is permission-gated so you enable only what your team needs.

Question 3

Can I import my existing fleet data?

Accepted Answer

Yes. Vehicles, drivers and related records can be imported in bulk from spreadsheets, so you can get your whole fleet on board quickly.

Question 4

What happens when a vehicle loses network coverage?

Accepted Answer

The GPS device keeps recording to its internal memory and forwards the stored positions as soon as coverage returns — trips stay complete, nothing is lost in dead zones.

Question 5

Where is my data hosted?

Accepted Answer

Your operational data stays in the Kingdom, on infrastructure we operate, with strict per-workspace isolation. To be clear about a phrase that often confuses this: we self-host the platform — you are not being asked to run anything. Your data is exportable whenever you want it.

Question 6

Who owns our fleet data?

Accepted Answer

You do. Your workspace data belongs to your company, and you can request a full export in a common format during the subscription and after it ends — that commitment is written into our Terms of Service.

Question 7

How long is our operational data kept?

Accepted Answer

Positions, trips, events and video are retained for the periods defined by your plan, and a retention engine enforces those windows automatically. Financial records follow statutory Saudi retention rules.

Question 8

Do we need new hardware?

Accepted Answer

We supply, install and warrant every device — one published price per unit when you talk to us, professionally installed across the Kingdom, with a one-year warranty including in-city replacement labour. If suitable industrial-grade units are already fitted to your vehicles, we assess them during the demo.

Question 9

Which tracking devices do you support?

Accepted Answer

We supply, install and warrant every device — one published price per unit when you talk to us, professionally installed across the Kingdom, with a one-year warranty including in-city replacement labour. Dashcams are optional for video. If suitable industrial-grade units are already fitted to your vehicles, we assess them during the demo.

Question 10

Who installs the hardware?

Accepted Answer

Our team installs every device. Hardware carries a one-year warranty that includes replacement and in-city labour.

Question 11

Does it handle Saudi VAT and Zakat?

Accepted Answer

15% VAT is applied everywhere money appears, and the finance module covers withholding tax and Zakat returns — built for Zakat, Tax and Customs Authority (ZATCA) reporting.

Question 12

How long is the contract?

Accepted Answer

Subscriptions are billed annually in advance with a 12-month minimum term, and renew unless cancelled before the renewal date. Prices are published per vehicle per month — no hidden tiers.

Question 13

What happens if we cancel?

Accepted Answer

The minimum commitment is one year. Early termination is not available and fees are non-refundable, subject to mandatory Saudi law. You can request non-renewal before the renewal date; it takes effect at the end of the committed term. You then have three months to request export of records still held.

Question 14

How do we reach support?

Accepted Answer

Phone, WhatsApp and email, in Arabic and English — Sunday to Thursday, 9:00 to 18:00 Saudi time, with telematics ingest monitored around the clock.

Question 15

Do you help us get started?

Accepted Answer

Yes — every fleet starts with a guided demo and onboarding on your own data: vehicles, drivers and branches set up with our team, in Arabic or English.

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